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Customer Assurances with BSI, OFT, RAC & RMI
BSI Kitemark™
Shaikly Motor Company are proud to be the first independent garage in the area to have been awarded the British Standards Kitemark for quality.
BSI British Standards is the UK’s National Standards Body (NSB) and was the world’s first. It represents UK economic and social interests across all of the European and international standards organizations and through the development of business information solutions for British organizations of all sizes and sectors. BSI British Standards works with manufacturing and service industries, businesses, governments and consumers to facilitate the production of British, European and international standards.
Part of BSI Group, BSI British Standards has a close working relationship with the UK government, primarily through the Department for Innovation, University and Skills (DIUS). In order to meet legislation, standards and best practice and in the best interests of the public, there is a need to promote standards of safety among road recovery operators. PAS 43 contains requirements for the management of road recovery operators with the aim of increasing safety and promoting best practice. Thus, the minimum standards laid down in this document can be used to give vital assurance both inside and outside this industry sector. This Publicly Available Specification (PAS) specifies a management system for road recovery operators. The requirements contained within it are intended to increase the safety of road recovery operator technicians and road users.
It promotes best practice procedures for attending vehicle breakdowns at the roadside, The recovery and/or removal of vehicles from the roadside and other aspects of vehicle breakdown recovery and removal by specifying requirements for:
- the type, maintenance and safety marking of road recovery vehicles and their equipment
- the training and behaviour of road recovery technicians
- the use of personal protective equipment (PPE) by road recovery technicians
- the maintenance and organization of road recovery operators’ premises
- the effective implementation and maintenance of standard operating procedures
CTSI - Trading Standards Institute Approved
Chartered Trading Standards Institute is a professional membership association formed in 1881. It represents trading standards professionals working in the UK and overseas in local authorities, the business and consumer sectors and in central government. It exists to:
• promote and protect the success of a modern vibrant economy, and
• to safeguard the health, safety and wellbeing of citizens by enhancing the professionalism of its members.
The CTSI’s job is to make markets work well for consumers. Markets work well when businesses are in open, fair and vigorous competition with each other for the consumer’s custom. Their job is to make sure that consumers have as much choice as possible across all the different sectors of the marketplace. When consumers have choice they have genuine and enduring power. The Chartered Trading Standards Institute plays a leading role in promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive. The CTSI are involved in raising business standards and promoting consumer confidence and any customer can be assured that in choosing a CTSI approved business they will be receiving both value for money and the highest customer service and peace of mind.
RMI - Retail Motor Industry
The Retail Motor Industry Federation (RMI) is the trade association for the retail motor industry. The Associations and Divisions that make up the Retail Motor Industry Federation (RMI) are:
Cherished Numbers Dealers Association (CNDA) - represents businesses specialising in cherished number plates.
Independent Garage Association (IGA) - represents a wide range of used car sales, service, repair and specialist automotive services, and includes a dedicated Operations Team for MOT testing stations.
Motorcycle Retailers Association (MRA) - represents new and used moped, scooter and motorcycle sales, servicing, repair and parts accessory businesses.
MVRA - represents high quality support services such as technical helplines, health and safety, business development, marketing and kitemark services.
RMI National Franchised Dealers Association (NFDA) - represents franchised dealers from single site businesses to large multi-franchised groups and includes the National Truck Council for commercial vehicle operators.
Petrol Retailers Association (PRA) - represents petrol retailers and forecourt operators, and includes convenience retailing services.
Society of Motor Auctions (SMA) - represents motor auction houses selling cars, commercial vehicles and off-road vehicles.
